DOC2US is a mobile telemedicine platform allowing the general public and corporate partners to
connect with their professional healthcare providers (HCP) like doctors and pharmacists. DOC2US also
provides an electronic prescription for the general public and corporate partners to refill their
long-term medications. In the vision to improve the health and well-being of all mankind, proper
medication and patient safety remains as DOC2US top priority. As such, this dispensation policy is
put in place to safeguard our patients and to improve the overall dispensing experience of our
Under this dispensation policy, DOC2US carries out good governance practices in accordance with the
Framework for Good Governance 2009 by the Ministry of Health, Malaysia to
ensure ethical delivery of health and medication services. The medications dispensed under DOC2US
services are in accordance with the Guide to Good Dispensing Practice 2016 by the Ministry of Health, Malaysia
to ensure patients receive the medications correctly through which adherence can be improved, the
occurrence of adverse reactions minimised and medication errors avoided.
The medications supplied under DOC2US can be classified into the following categories:
1. Group B Medication
This group refers to medication requires a valid prescription certified by an MMC-registered
physician in order to be dispensed. A valid prescription shall include the signature, address &
dated by prescriber, name, identification number & address of the patient, the dose, quantity &
instruction of taking medication, as mandated by the Laws of Malaysia Poison Act 1952 Regulation
The e-prescription issued by DOC2US is digitally signed by the prescriber and contains all
Examples of Group B Medications: Atorvastatin, Amlodipine, Sildenafil
2. Group C Medication
This group refers to medication requires a patient’s personal information to be
order to be dispensed. The information needed from the patient are name, address of the patient
and name, dose, the quantity of the medication supplied and the date of purchase, as mandated by
the Laws of Malaysia Poison Act 1952 Regulation 24, 2006.
Examples of Group C Medications: Metformin, Cetirizine, Cloperastine
3. Group NP Medication/ Over-the-Counter (OTC) drug
This group refers to medication that does not require an e-prescription and can be sold over the
counter. Medications in this group must be registered with the National Pharmaceutical
Regulatory Agency (NPRA) as mandated by the Drug Registration Guidance Document by NPRA, 2016.
HEALTHCARE PROVIDERS AND PATIENT CARE
- All medical professionals including doctors, who are listed in the DOC2US platform shall be
screened through and verified by the Medical Board in ensuring only fully qualified medical
professionals are listed on the platform.
- All registered medical professionals (RMP) listed in the DOC2US platform shall be registered
with the Malaysian Medical Council (MMC) and has a valid practising certificate.
- Only gazetted specialists (with or without the NSR) shall be listed as a specialist.
- All RMP shall practice telemedicine in accordance with the MMC’s Code of Professional Conduct
and Ethical Code & Guidelines.
- The standard of practice of telemedicine on DOC2US should not be any lower than a physical
- Prescription of medicine and laboratory testings shall be done by RMP only.
- RMP shall take full responsibility and take proactive steps to ensure that their login
credentials are not used by any other party apart from themselves.
- Telemedicine is NOT meant for a medical emergency. RMP shall ensure that the practice of
telemedicine does not involve any emergency or life-threatening situations.
- RMP may choose to provide virtual consultation and care to selected acute medical cases at their
own discretion. RMP may also use DOC2US as a follow-up tool for their own patients if medically
- RMP shall always ensure that patients’ safety is the top priority.
PRESCRIPTION OF MEDICINE
- DOC2US has a strict prescribing policy developed and vetted by the Medical Board in ensuring
safe and ethical prescribing and dispensing of medicine. RMP MUST adhere to the “3C”
approach when prescribing:
- Control. Patients show good control of their chronic conditions
- Compliance. Patients need to show good compliance to their medications.
- Cautious side effects. Patients need to be free from any cautious side
effect of drugs.
- RMP shall NOT prescribe any medications to any patients that do not comply with any of the “C”s.
- RMP shall always advocate and embark on the “3E” approach in handling patients online.
The three E’s are :
- Education. Doctors are to educate patients on their current health
conditions as well as health promotion and preventive measures
- Empowerment. Doctors are to empower patients to take charge of their own
health and own medical records. Patients can monitor their chronic disease on their own
and are taught on identifying red flags.
- Encouragement. Doctors are to encourage patient to be compliant to
medication and lifestyle advice. Also, doctors are to set health goals to motivate
patients to stay well and healthy.
- In ensuring the safe practice of medicine, RMP shall at all time follow the following policy
strictly to our clients (corporate or public):
- RMP shall gather and assess the general condition of the patient as much and complete as
possible before making a prescription.
- RMP shall prescribe safely and practice ethically at all time.
- RMP shall ensure that their prescription is valid and complete with patient’s details
(Full name as per IC, IC number, Address, Medical History and Allergy History)
- RMP shall refer the patient to a physical doctor if the patient fails to satisfy 3C,
detected red flags or develop any acute conditions.
- RMP shall not prescribe medications to treat acute or emergency conditions as the role
of telemedicine is not to manage emergency conditions.
- If chronic medications are to be prescribed for a top-up, a maximum of 3 months duration
can be prescribed.
- In the event that the patients have not seen a physical doctor for a duration of more
than 3 months, RMP shall refer the patient to a physical doctor and NOT to continue
- RMP shall be judicious on the use of antibiotics and MUST always comply with the
Malaysian National Antibiotics Guideline.
- RMP shall be a steward on the usage of antibiotics to prevent the occurrence of the
- Prescription of antibiotics by RMP is only allowed under the following conditions:
- A picture of a valid physical prescription produced by the client, RMP shall
re-prescribe the medication on the portal without making any changes.
- In the event where the patient needs a top-up to complete a course of
antibiotics (eg: an additional 3 more days to complete a course of 7 days)
- Antibiotics needed for disease prophylaxis (eg: penicillin prophylaxis for
Chronic Rheumatic Heart Disease).
- Antibiotics needed for eradication regimen (eg: H. Pylori eradication)
- The first line (narrow spectrum) beta-lactam antibiotics, first-generation
cephalosporins or narrow-spectrum macrolides can be prescribed by RMP at their
- To ensure safe prescription and dispensing, the management shall conduct regular audits and
provide feedback to RMP to ensure adherence to available treatment guideline.
Dispensation Methods at DOC2US
To acquire medications at DOC2US, patients are required to consult a registered medical professional
(RMP) on the DOC2US platform. RMP prescribes medications to the patients in accordance with the
guidelines mentioned above.
Partner Pharmacy Approval
Our medications are supplied by partner community pharmacies, staffed with pharmacists that hold
registered Type A Poison Licences where we are able to import, store and deal generally by wholesale
or retail, as mandated by Laws of Malaysia Poison Act 1952 Regulation 26, 1952. In accordance with
Laws of Malaysia Poison Act 1952 Regulation 24, 2006, medications will not be sold to any person
under eighteen years of age, otherwise than for purposes of the medical treatment of such person.
“Together for a better healthcare tomorrow”
Updated 6 May 2020